MistCooling, Inc warrants its products to be free of defects in material and workmanship for a period of the following time from the date of purchase:
LIFETIME WARRANTY: Stainless Steel Mist Rings, Stainless Steel Tubing, and Stainless Steel Fittings
2 YEAR WARRANTY: Mid Pressure Pumps - 250PSI, Commercial Ac Pre-cooling Kits, All high-pressure brass fittings, high-pressure tubing, and Pool Coolers.
1 YEAR WARRANTY: All High-Pressure Mist Pumps -1500PSI, High-Velocity Mist Fans 14'', 18'', 24'' and 30'', Mosquito Control Systems, Odor Control Systems, Dust Control Systems, Timers and Controls, 200psi mid pressure pumps, All Fan based portable units.
6 MONTH WARRANTY: Low-Pressure mist kits, 300PSI portable units, All low and mid pressure push locks, and compression fittings and tubing.
90 DAY WARRANTY: All other parts.
The warranty does not cover damage or broken parts due to misuse of the system or damage to the system due to the growth of trees, floods, falling tree limbs, power surges or faulty electrical connections, internal/external water damage, the action of the customer or of third parties. The warranty does not cover modifications to or replacement of any parts of the system required by changes in federal, state, or local laws, regulations, or ordinances. Furthermore, the warranty does not cover normal wear and tear, appearance, accident, fire, external freezing, hot water damage, overuse, or misapplication. Issues such as noise level, clogging of the nozzles, and leaks arising from the improper installation are not considered defects. Issues arising from poor maintenance and failure to change filter and oil at specified intervals (every 500 hours) do not qualify for warranty replacement. Oil seal wear on high-pressure pumps may be limited to 1000 hours or less. The warranty does not cover damage to the pump when it is run dry.
If the system is not maintained by MistCooling, Inc., or if any person other than an authorized MistCooling, Inc., representative services, and/or modifies the system, the warranty will be void, and any repairs will be charged to the customer. MistCooling Inc.’s obligation under this warranty shall be limited to replacing or repairing at MistCooling Inc’s discretion, any such product or part which must be returned to MistCooling Inc with a Return Authorization Number (RMA), transportation charges prepaid, and which upon examination, is found to MistCooling Inc’s satisfaction to have been defective under the terms of this warranty. No credit will be allowed against future purchases for items returned as defective under the terms of MistCooling Inc’s warranty.
This warranty does not extend to any products, which have been altered or modified after shipment from MistCooling Inc, nor does it apply to units that are returned in an unassembled condition. This is a Limited Warranty. It covers the product only and the extent of the coverage is limited to the cost of the product itself. As the manufacturer has no control over shipping, handling, and improper installation. MistCooling, Inc is not liable for damages or any expenses incurred through the use of its products. The warranty will be considered violated if the products are used for other than the criteria described in each product‘s guidelines for use. This warranty is non-transferable. Labor charges may apply. Nozzles and Filters are excluded from this warranty.
NO IMPLIED WARRANTIES; LIMITATION OF LIABILITY. THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. EXCEPT FOR THE WARRANTY HEREIN, IN NO EVENT SHALL MISTCOOLING INC BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR LOSS OF PROFITS, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF USE OF ITS PRODUCTS. IN NO EVENT SHALL MISTCOOLING INC's MONETARY DAMAGES EXCEED THE PURCHASE PRICE OF THE SYSTEM. THIS LIMITATION OF LIABILITY SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT OR TORT, INCLUDING MISTCOOLING INC'S PRICING REFLECTS THE ALLOCATION OF RISK AND LIMITATIONS ON LIABILITY CONTAINED IN THIS AGREEMENT. ANY CUSTOMER PURCHASING AND/OR USING MISTCOOING INC'S PRODUCTS HEREBY AGREES TO THE ABOVE TERMS.
If you wish to make a warranty claim, please contact us via email at [email protected] or 1-888-493-5967. Original proof of purchase is required for any warranty claim.